Contact Tracing Interviews

Contact Tracing is a fundamental part of outbreak control and interviews conducted can help the prevent the spread of infections. The aim of Cognitive Interviewing (CI) is to increase the quantity and quality of information elicited from anyone whether in person or over the phone. This focuses on any person who is providing information can identify anyone they had close contact with them during the time they are infectious. 

Recent Studies show using Cognitive Interviewing techniques for Contact Tracing interviews can gather extra information off the infected person. Cognitive Interviewing will also quickly categorize whether this person who came into contact with the infected individual is at a low or high risk enabling Investigators to contact them to provide advice on what they should do potentially saving lives. 

We will specifically design and tailor the CI model for your Organization in line with your current practices and legislation. The training packages are designed around the delivery of the structure and theory of the CI model for Contact Tracing interviews and then to embed the models each investigator/Interviewer has the chance to conduct a full Contact Trace interview.

The models outline how to keep the interview simple and is developed through the following phases:

  • Greet and personalise the Interview
    – Establish Rapport
  • Explain the aims of the Interview
  • Initiate a free recall
    – The first account of the person infected
  • Questioning skills within the Model
  • Varied and Extensive retrieval of Information
  • Challenge phase - clarifying any inconsistencies
  • Summary and Closure


Role Play

The interview role play scenarios enable the participant to demonstrate interview skills and encourage learning. The practice of actually doing the interview via video link enables the individual to utilise the model in realistic conditions, while the rest of the team assesses their colleague´s performance. The principles of adult learning and feedback from this training supports the view that individuals benefit from the action learning experience.

Training Documentation

A full debrief after each role play provides the individual with valuable feedback for development. A comprehensive debrief document will be prepared after the programme for each individual as a reference record of their performance and a recording of their interview will highlight areas for development.

In line with current International best practice for quality control, further interviews conducted in the field will be assessed within a 6-12 month period to ensure staff are utilizing the Model to attain a relevant qualification. 

Business Outcomes

  • High levels of knowledge and skills raise the effectiveness levels of interviewers – saving time and reducing the spread of infections
  • Raising staff confidence levels, leading to increased job satisfaction and higher employee engagement levels
  • The ability to obtain increased levels of detailed information develops
  • Raised levels of confidence and accuracy
  • More effective identification of high risk people to reduce the spread of infection

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Course Enquiry

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